NOVUZNET
Terms of Service
These Terms of Service (“Terms”) govern your use of the NOVUZNET prepaid WiFi internet service, customer portal, and app (the “Service”). NOVUZNET is operated by Novustech Innovations Limited (“Novustech”, “NOVUZNET”, “we”, “us”, “our”), a company registered in Nigeria that runs the Service as an online business. By creating an account, connecting to a NOVUZNET hotspot, or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. The Service
NOVUZNET provides prepaid internet access over WiFi hotspots at participating lodges, homes, and business locations in Nigeria. You buy data plans (“vouchers”) using a prepaid wallet. Each data plan provides a set data allowance (“quota”) valid for a set period (“validity”), for use on up to a stated number of devices.
2. Your account
You must provide accurate registration details and keep them up to date. You are responsible for keeping your PIN confidential and for all activity under your account. Accounts are personal to you; do not share or transfer your account. You must be at least 18 years old, or use the Service under the supervision and with the consent of a parent or guardian. Tell us immediately if you suspect any unauthorised use of your account.
3. Wallet, payments, and pricing
Funding your wallet
You fund your wallet by bank transfer using the details and reference we provide. Funds are credited to your wallet after we verify the transfer. Credit times may vary.
Your wallet is not a bank account
Your wallet balance is prepaid credit for buying data plans on NOVUZNET, for yourself or as a gift to another user. It does not earn interest, is not a deposit or e-money account, cannot be transferred as money to another person, and is not withdrawable as cash. To keep balances reasonable, there is a maximum amount your wallet can hold at any time, shown in the app when you add funds.
Data plans
A data plan is consumed as you use data and expires at the end of its validity period, whether or not the full allowance has been used. Any roll-over of unused data applies only where and to the extent we offer it. Data plans are non-refundable once activated.
Refunds
Your wallet is prepaid credit for buying data plans on NOVUZNET. We do not provide cash withdrawals, and wallet funds are not paid back to your bank account on request.
We will refund your unspent wallet balance where:
- we are unable to provide a data plan you have paid for, or cannot supply vouchers to you;
- we close your account other than for your breach of these Terms, or we stop providing the Service;
- a top-up was credited to you in error, or you were charged twice for the same thing; or
- a refund is required under applicable law.
To request a refund in any of these cases, contact us on WhatsApp at +234 814 458 5798.
Gifting a data plan
You may buy a data plan for another NOVUZNET user by their username. This is a purchase, not a money transfer: your wallet is charged the plan price and the recipient receives the voucher. Bonus credit cannot be used to gift a plan. A completed gift is final and cannot be reversed, so please confirm the recipient’s username before you gift.
Bonus and promotional credit
Any bonus we add to your account is promotional. It may only be used to buy data plans, cannot be transferred or withdrawn, may carry an expiry after which any unused amount is automatically forfeited, and may be varied, withdrawn, or reversed by us where it was granted in error or misused.
Corrections and pricing
We may reverse a wallet credit that was applied in error, to the extent those funds remain unspent. Plan prices and features may change from time to time, and taxes or levies may apply where required by law.
4. Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in breach of Nigerian law;
- resell, rebroadcast, or commercially redistribute the Service without our written permission;
- attempt to gain unauthorised access to, disrupt, or interfere with the network, other users, or our systems, including hacking, spoofing MAC or IP addresses, or bypassing quotas, device limits, or security controls;
- transmit malware, spam, or infringing, harmful, or abusive content;
- use the Service in a way that unfairly degrades access for other users.
We may apply fair-usage measures to protect the network and other customers.
5. Devices
You may register devices such as phones, TVs, or consoles to your account for automatic connection. You are responsible for all devices connected under your account and for keeping your registered devices secure.
6. Guest and enterprise access
Where a business or lodge offers guest WiFi through NOVUZNET, for example via a shared QR code, that business is responsible for how it makes the access available, and guests must comply with these Terms and any applicable usage limits.
7. Availability, suspension, and termination
We aim to provide a reliable service but do not guarantee uninterrupted or error-free access, or any particular speed. The Service may be affected by maintenance, network conditions, equipment, power, or third-party factors. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, or use the Service in a way that harms the network or others. You may stop using the Service at any time, and you may delete your account yourself from the app (under Account → More → Delete account); see our Privacy Policy for what happens to your information when you do.
8. Service “as is” and limitation of liability
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, lost profits, lost data, or loss arising from service interruptions, third-party actions, or your failure to keep your account secure.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the paragraph above, our total liability to you for all claims arising out of or relating to the Service in any 12-month period is limited to the greater of (a) the total amount you paid us for data plans in the 6 months before the event giving rise to the claim, and (b) ₦20,000.
9. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and update the effective date. Continued use of the Service after changes take effect means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, and any disputes are subject to the jurisdiction of the Nigerian courts.
11. Contact
NOVUZNET is operated by Novustech Innovations Limited, a company registered in Nigeria. We run NOVUZNET as an online service, so the fastest way to reach us is on WhatsApp.
Novustech Innovations Limited (operating NOVUZNET)
WhatsApp support: +234 814 458 5798
Email: novustechinnovation@gmail.com
Website: novuznet.com