NOVUZNET
Privacy Policy
NOVUZNET is a prepaid WiFi internet service operated by Novustech Innovations Limited (“Novustech”, “NOVUZNET”, “we”, “us”, or “our”), a company registered in Nigeria that runs the Service as an online business. The Service is delivered through hotspot access points at lodges, homes, and business locations in Nigeria, together with the customer portal and app at novuznet.com (the “Service”). This Privacy Policy explains what personal information we collect when you use the Service, how we use and protect it, and the rights you have. We handle personal data in line with the Nigeria Data Protection Act, 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR).
By creating an account or connecting to a NOVUZNET hotspot, you agree to this Policy.
1. Information we collect
Account and identity
Your full name, phone number, the lodge or location you register under, an optional username, and a Personal Identification Number (PIN) you set. Your PIN is stored only in an irreversible hashed form. We never store or display it in plain text.
Network and device data
To give a device internet access and to measure usage, we collect your device’s MAC address and IP address, device and browser identifiers, the hotspot or router and location you connect through, connection and disconnection times, session duration, and the volume of data you use.
Wallet and transaction data
Your wallet balance, wallet top-up records, the bank-transfer reference and sender name you provide when funding your wallet, data plan (voucher) purchases, plans you gift to or receive from other users, and any bonus or promotional credit granted to you.
Communications and preferences
Notifications we send you, in-app messages, push-notification subscriptions (if you enable them), and support requests you make.
In-app assistant
When you chat with our in-app assistant, we process your messages to answer you, and we keep a short note summarising helpful things about your support history (such as recurring issues or preferences) so we can serve you better next time. This note never includes your PIN, password, card or full bank details. You can ask us to clear it at any time.
Technical data
A session token and a network “mac-cookie” used to reconnect your device automatically, plus basic diagnostic and security logs.
We do not inspect the content of your internet traffic for marketing, and we do not knowingly collect more than we need to run the Service.
2. How we use your information
- Create and manage your account and authenticate you and your devices.
- Provide internet access, apply your data plan, and measure data usage against it.
- Process wallet top-ups, data plan purchases, transfers, and bonus credits.
- Keep the network secure and prevent fraud, abuse, and unauthorised access.
- Send you service messages such as low-data, plan-expiry, payment, and bonus reminders.
- Provide customer support and resolve disputes.
- Meet legal, regulatory, tax, and record-keeping obligations.
- Maintain, troubleshoot, and improve the Service.
3. Legal bases for processing
We process personal data on the basis of: performance of our contract with you, to deliver the Service you pay for; your consent, for example for push notifications, which you can withdraw at any time; our legitimate interests, such as network security, fraud prevention, and improving the Service; and compliance with our legal obligations.
4. How we share information
We do not sell your personal data. We share it only as needed to run the Service:
- Network infrastructure we operate (the WiFi hotspot equipment) to authenticate and route your connection.
- Lodge or business partners, on a limited basis, such as confirming the location you are registered under.
- Payment verification, where we or our banking partners confirm a bank transfer you made to fund your wallet.
- Push-notification delivery services, to deliver notifications to devices you have opted in on.
- Authorities or third parties where we are required to by law, or to protect our rights, our users, or the security of the network.
5. Data retention
We keep your account and transaction records for as long as your account is active, and afterwards for as long as we need them to meet legal, financial, tax, and dispute-resolution requirements. Network session and usage logs are kept for a limited period for security and troubleshooting, then deleted or anonymised.
6. How we protect your information
We use hashed PIN storage, encrypted administrative access, access controls, and network security measures to protect your data. No system is perfectly secure, but we take reasonable steps to protect your information and to respond to security incidents.
7. Your rights
Under the NDPA and NDPR you have the right to access the personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data (subject to records we are required to keep), object to or restrict certain processing, and withdraw any consent you have given. To exercise a right, contact us on WhatsApp at +234 814 458 5798. You can also delete your account yourself at any time from the app (under Account → More → Delete account). When you delete your account, we remove or anonymise your personal information, except records we are required to keep by law (for example, transaction records kept for financial and tax purposes). You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
8. Cookies and similar technologies
We use a session token to keep you signed in and a network “mac-cookie” so your device can reconnect to the WiFi without signing in each time. These are used to operate the Service, not for advertising.
9. Children
The Service is intended for users aged 18 and over. We do not knowingly collect data from children. A minor may use the Service only under the supervision and with the consent of a parent or guardian who accepts these terms.
10. Changes to this Policy
We may update this Policy from time to time. We will post the updated version here and change the effective date above. Significant changes may also be notified in the app.
11. Contact us
NOVUZNET is operated by Novustech Innovations Limited, a company registered in Nigeria. We run NOVUZNET as an online service, so the fastest way to reach us is on WhatsApp.
Novustech Innovations Limited (operating NOVUZNET)
WhatsApp support: +234 814 458 5798
Email: novustechinnovation@gmail.com
Website: novuznet.com